healththings: empowered wellness

course: spring internship 2017 // time: 3 months // my role: usability testing // team: 4 people

the challenge

Today’s healthcare arena is at a crisis of cost and quality. Patients feel isolated by and are distrustful of the system while providers are spread too thin and feel disconnected from their patients.

how might we leverage technology with design thinking to humanize and improve the healthcare experience for greater perspective building? 

the outcome

Our goal was to create a cross-media learning platform for healthcare companies- a service for patients to understand and track their health and a portal for doctors to remotely monitor their patients and diagnose them better.

We devised this as Kloog Health Things, an innovative cloud-wearable allowing users to track their health and wellness instantaneously.

how healththings works

With an insights driven IoT platform, patients adopt a preventative care practice by tracking their complete health, wellness, and environment by using the strong data science generated and relayed by Kloog devices. By leveraging metrics created by a behavioral learning algorithm, the HealthThings ecosystem of products empowers users through continuous learning and allows them to reach their full potential.

01. exploratory research & territory definition

“Senior citizens are the largest group of stakeholders who have an urgent need for better care.”

On these figures from research of baby boomers alone, we selected our target audience in the elderly and retired people. 

We began by understanding healthcare in a variety of contexts with respect to these users. In order to break out of traditional paradigms of care, we examined unique needs in relation to multiple stakeholders within the experience of care. These would include the extended community beyond the users including family, friends, and caregivers. We conducted interviews with these stakeholders to understand the challenges and opportunities within the current system of care and what they would prefer for the future. 

The biggest take away from this iteration of interviews was the importance of ensuring that the patient does not feel alone and to leverage the power of a supportive community in care.

02. setting constraints: design principles

Completing an affinity diagram exercise allowed us to identify themes from all our data, which we translated into design principles to maintain focus and guide the future of our decision-process.

Humanize Care

An improved communication channel between patient and doctor is vital to creating a more tailored and customized form of care. By creating transparency and visibility between patient needs and doctor constraints, technology can be used to establish more empathic healthcare interactions. 

 

Empowering Individuals through Accessibility 

Simplifying and leveraging useful, easy to understand data is essential to making people feel like their have control over their own health. 

Build Trust and Comfort through the Experience 

Relying on data can be a good way to ensure patient trust and security in interactions with their provider. 

 

03. prototyping

Mobile Wireframes

Designing for mobile first, I began creating rough sketches of the initial flow and transferred them to Sketch. I decided to divide the app into four sections: WellnessEnvironment, and Insights. Wellness provides information on users'  well-being while Environment exposes trends and changes in users' surroundings. To avoid blocking myself, I tried to work on creating a design system, not a single screen in the early stages of wireframing.

Web Dashboard Wireframe

Watch Wireframes

I mapped out the flow of the watch screens and navigation patterns. The goal was to minimize watch interaction and make important information easy to access. I worked with our team's embedded software  engineer to see how the display looked prior to finalizing the watch UI. After several rounds of iterations, the watch was coming to life as a working demo.

04. user testing

Paper Studies

With respect to digital and physical forms, we built quick and dirty mockups to flow fidelity wireframes with the purpose of early user testing to gain feedback. Our goal was to use this feedback to shape our higher fidelity prototyping. 

In order to simulate an experience, we utilized a novel screen testing application by creating a tactical, removable system for user testers. What resulted was card sorting for a watch and hub interfaces.

05. Hi Fidelity Prototyping & Testing

Feedback from user testing pointed towards adopting greater simplicity for the watch and hub and a more obvious connection between all the devices.

The Mobile App

Environment (1).png
 

The Web Dashboard